When you make a purchase with your Fijoya card, you should see a record of the transaction under the Expenses tab.
If your purchase is not shown, the reason may be one of the following:
The purchase was actually made with a different card - not with your Fijoya card.
The checkout process was not fully completed.
The vendor declined the transaction.
The vendor accepted the transaction but is experiencing processing delays.
If you are sure you completed a purchase with your Fijoya card, but you don’t see it in your Expenses tab, reach out to chat with our support team or contact us at [email protected] so we can look into it for you.
What if your transaction actually failed? Find out the different situations that can result in a failed transaction and how to figure out and/or fix the root of the problem here:
👉🏽Failed transaction